Most people do not listen with the intent to understand; they listen with the intent to reply.
— Stephen. R. Covey

Every patient has a story. To work alongside patients who have complex and challenging lives we need to understand that story. We need to look beyond the face that sits opposite us in a consulting room and listen with ‘respectful curiosity’,  understanding that their priorities today and tomorrow may not be ours. 

We are capturing a set of patient narratives to explore some of the social determinants that result in poorer health outcomes for many patients. We hope that In better understanding the lives, pressure and stress experienced by people with problems such as debt, low income, housing, social care and addiction, primary care professionals can work better to built trusting therapeutic relationships.